💰 Refund & Cancellation Policy

1. Cancellation Policy How to Cancel

If you wish to cancel a service, please contact us via email at: support@makecard.in. We will endeavor to address your concerns within 48 hours.

When requesting a cancellation, please include:

• Your registered email address
• Order/Transaction ID
• Reason for cancellation (optional but appreciated)

2. Refund Policy 100% Guarantee

We stand by the quality of our services. In the rare event of service failure, we guarantee a 100% refund with no questions asked.

For payments made by credit card: Refunds will be credited back to the original card used for the purchase.

For payments made through a payment gateway: Refunds will be issued to the same account.

3. Important Notes Please Read

• Refunds are subject to verification of account and service usage.
• Refunds will not be provided for policy violations.
• Refunds will not be provided if attempts of deceit or scamming are detected.
• All sales of service are generally final, but we make exceptions for service failures.

4. Refund Timeline Processing Time

5. Non-Delivery of Service

In a case where a transaction has been completed on the site, and money has been charged to your card or bank account but a service has not been delivered within 24 hours of your completion of the transaction, then you may inform us by sending an email to support@makecard.in.

In such a scenario, you will be entitled to a full refund. Please include in the email the following details:

• Transaction value
• Transaction date
• Order number / Transaction ID
• Screenshot of payment confirmation (if available)

We shall investigate the incident and if it is found that money was indeed charged without delivery of service, then you will be refunded the money within 7 working days from the date of receipt of your email.

6. Customer Support Availability

We are committed to addressing your inquiries promptly. Our customer support team is available via email, and we aim to respond to all queries within 24 working hours.

Email: support@makecard.in

7. Incorrect Account Number / Wrong Recharge

Please be advised that you are responsible for the recharge and all charges that result from those purchases. We are not responsible for any purchase of recharge for an incorrect account number. Please double-check all details before completing your transaction.

8. Your Privacy

Learn more about our commitment to your privacy in our Privacy Policy.

9. Terms of Service

Review our Terms of Service for a detailed understanding of our service agreements.